In this qualification, you will gain the fundamental business skills and knowledge to successfully perform a wide range of duties in a business setting across diverse industries. 

During the course, you will have the opportunity to increase your skill in organising tasks, maintaining financial records, designing and producing business and desktop documents, working effectively with diversity and maintaining business resources. 

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

What You’ll Learn

• Work effectively with diversity and how to organise personal and work priorities

• Critical Thinking in Business
• Wellbeing in the Work Place
• Interpersonal communication skills

• Maintain financial records
• Organise workplace information

• Design and produce text and business documents and Write simple documents and Electronic media.

• Recommend products and services and purchase goods and services in different industries

• Implement and monitor environmentally sustainable work practices and apply knowledge of WHS legislation in
• the workplace.

Structured Work Placement

Required structured work placement (35 hours) per year HSC mandatory completion of the full certificate. 

The work placement may take place during the school holidays and needs to be organised by the student.

SBT

Assessments

Quizzes, Activities, Projects, Case Study Material 

Course Prerequisites

• Students should have basic administrative and computing skills.
• Must have access to a laptop/computer for this course.

Course Unit Outline

• BSBWHS311 *              Apply knowledge of WHS legislation in the workplace
• BSBWOR301               Organise personal work priorities and development
• BSBINM301                  Organise workplace information
• BSBCUS301                 Deliver and monitor a service to customers
• BSBFLM312                 Contribute to team effectiveness
• BSBDIV301                   Work effectively with diversity

• BSBITU306                  Design and produce business documents
• BSBWRT311                  Write simple documents
• BSBITU312                   Create electronic presentations
• BSBWOR203               Work effectively with othersBSBINN201
• BSBINN201                  Contribute to workplace innovation
• BSBSUS401                 Implement and monitor environmentally sustainable work practices
• BSBFIA301                   Maintain Financial records

Teachout BSB30120

• BSBXTW301                  Work in a team 
• BSBPEF201                    Support personal wellbeing in the workplace
• BSBCRT311                     Apply critical thinking skills in a team environment
  
• BSBSUS211                     Participate in sustainable work practices
  
• BSBTWK301                   Use inclusive work practices
  
• BSBXCM301                   Engage in workplace communication
  

What You’ll Learn

•       Work effectively with diversity and how to organise personal and work priorities

•       Maintain financially records and Organise workplace information

•       Design and produce text and business documents

•       Recommend products and services and purchase goods and services in different industries

•       Implement and monitor environmentally sustainable work practices and apply knowledge of WHS legislation in the workplace

This unit describes the skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.

The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem-solving, evaluation and analytical skills resolve workplace issues within a team context.

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions. They provide technical advice and support to customers over short or long-term interactions.

This unit applies to individuals working in any industry or community context, in both small and large organisations. They take a proactive approach to identify, suggesting and developing ideas about better ways of doing things at a practical operational level in a specific area of activity. While the individual's overall work is undertaken with some supervision and guidance, the nature of this process requires the application of discretion, judgement and effective interpersonal skills. The unit assumes that there is wider organisational and management support for innovation and for individuals at all levels to contribute to the innovation process.

This unit describes the skills and knowledge required to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record managing and knowledge management systems.

The unit applies to those who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.

This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

The unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.

The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.

The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.

This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.

You need to develop relationships with lots of different people in the workplace. They may be people in your workplace, or they may be from outside the organisation. Regardless of who you are dealing with, you should ensure the interaction is positive and productive. Building good working relationships takes time; you need to build trust and show reliability and flexibility.

This unit describes the skills and knowledge required to plan, draft and finalise a simple document.

The unit applies to individuals who administer a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of simple documents.